Return Policy
Returns/Exchanges
We make every effort to ensure that you receive the highest quality products free of defects or damage when shipped from our warehouse. In the event that you need to make a return either for exchange or refund, please contact our Customer Service Department toll-free at (248) 439-0261 for assistance. Please have your original invoice available when you call. It is necessary for you to obtain a Return Product Authorization before shipping any item to our facility. All unauthorized returns will be refused and returned to sender at sender�s expense. All refunds will be issued back to the original credit card used for the purchase.
Inspect your order upon receipt. Report any shipping related damage immediately to the carrier. Please inspect all packages thoroughly for damaged, missing or incorrect parts. Report any product related problems immediately to our Customer Service Department at (248) 439-0261.
How to Return a Product Purchased from monicattimotors.com
If you need to make a return or exchange, please refer to these guidelines so that your request can be processed as quickly as possible. We are committed to providing the best customer service possible. We will gladly refund or replace any defective item.
Contact our Customer Service Department at (248) 439-0261 for a Return Product Authorization. This will help us process your return request quickly and efficiently. For your convenience we offer two ways to return your part.
To Return Ship:
Completely fill out the return form found on the back of your invoice. Make a copy for your records. No credit or exchange can be made without a copy of the original invoice.
Please make sure the item is:
- Clean, in original packaging and contains manufacturer information
- Not used, installed or disassembled
- Not damaged due to incorrect installation
- Not missing parts, hardware or instructions
- Not painted or otherwise altered
If you need to have an exchange part shipped to you before we receive your return, please indicate your request to our Customer Service Department. We will be happy to ship the exchange part to you. Please note that if we do not receive the original part back within 7 days, your credit card will be charged for the exchange part plus shipping.
Packing Your Return
Please make sure to:
- Drain all fluids from the part (if applicable)
- Seal the part in a plastic bag
- Place sealed bag in an appropriate shipping container
- Place copy of return form in shipping container
All returns must be postage paid. All returns must be packed properly. We are not responsible for damaged returns that occur as a result of improper packing.
We recommend using a carrier that provides tracking to ensure that your package reaches us safely. You may want to insure the package contents.
All returns may be subject to a 30% restocking fee. Vendor ship items may require a manufacturer inspection and approval before your return can be processed.
The following items are non-returnable:
- Automotive repair manuals
- Items damaged due to incorrect installation
All products carry the full manufacturer's warranty. We do not offer any product warranty that extends beyond the manufacturer's warranty terms.
Eligible items may be returned within 30 days from date of receipt. No items will be accepted for return after 60 days.